Engage gives you an AI call centre and AI outbound campaigns. One agent, working on WhatsApp, Teams, email, SMS, webchat and voice calls, with your team one click away.
WhatsApp · Voice · Teams · Email · SMS · Webchat
Two products. One job: talk to your customers.
Inbound
AI Call Centre
Answers every call and message, day and night.
Answers inbound calls and messages 24/7, on every channel
Verifies callers and resolves routine requests on its own
Hands over to your team with the full conversation when a person is needed
Outbound
AI Outbound Campaigns
Calls your customers so your team doesn't have to.
Upload a list or connect your own system
Calls inside your calling hours to remind, renew and collect
Records every outcome and retries no-answers automatically
Try it · Engage by XIB Solutions
Don’t take our word for it. Try it.
Engage gives you an AI call centre and AI outbound campaigns. One agent, working on WhatsApp, Teams, email, SMS, webchat and voice calls, with your team one click away.
Simulated demo · illustrative flow · runs entirely in your browser
See what Engage doesOne agent. Every channel.
Build it once. It keeps the same knowledge, the same tone and one shared history wherever your customers reach you.
WhatsApp
Rich replies, buttons and handover on the app customers already use.
Voice calls
Natural inbound and outbound calls that callers can interrupt.
Microsoft Teams
The same agent inside Teams for your own staff.
Email
Reads the thread, replies in your voice and attaches the right documents.
SMS
Reminders and two-way replies that reach any phone.
Webchat
A chat widget on your site, answering from your own content.
Questions, answered.
- What is Engage?
- Engage is an AI agent platform from XIB Solutions. It runs your inbound customer conversations as an AI call centre, and runs outbound calling and messaging as AI campaigns, across WhatsApp, Teams, email, SMS, webchat and voice.
- Which languages and voices are supported?
- You choose the agent's voice, name and tone. We'll go through the languages and accents your customers need during the demo and set the agent up for them.
- How long does setup take?
- You can configure an agent without code. How quickly you go live depends on your channels and the systems you want to connect, and we'll give you a clear timeline after the demo.
- What happens when a customer wants a person?
- The agent hands the conversation to your team with the full transcript, the details it has already captured and the customer's history, so nobody has to repeat themselves.
- Does it connect to our CRM and systems?
- Yes. Agents can look up records, book slots and write call outcomes back to your systems through your APIs and CRM.
- Where is our data kept?
- Answers come only from the knowledge you give the agent, and access is controlled with user roles. We'll walk through hosting and compliance for your organisation during the demo.
Engage by XIB Solutions
See Engage on your own use case.
Tell us what you want your agents to do. We'll set up a 30-minute demo using your channels and your kind of conversations.